Privacy Policy

This Privacy Policy explains how Kestra Club LLC (“Kestra Club,” “we,” “us,” or “our”) collects, uses, and safeguards information when you visit our website or place an order. By using the Site, you consent to the practices described here.

1. Information we collect

We collect the following categories of information:

• Contact information — such as your name, email address, phone number, and shipping and billing addresses.
• Order information — the products you purchase, order history, and communications with our support team. Payment card details are entered directly with our payment processor; we do not store full card numbers on our servers.
• Usage & device information — such as your IP address, browser type, pages viewed, referring pages, and similar analytics data collected automatically through cookies and comparable technologies.

2. How we use your information

• To process, fulfill, and deliver your orders and provide customer support.
• To send transactional messages such as order confirmations and shipping updates.
• To operate, maintain, secure, and improve the Site and our products.
• To detect and prevent fraud, abuse, and violations of our Terms.
• To send marketing communications where permitted — you may opt out at any time via the unsubscribe link or by contacting us.
• To comply with legal obligations and enforce our agreements.

3. Cookies & analytics

We use cookies and similar technologies to keep your cart and session working, remember preferences, and understand how the Site is used. Analytics providers may set cookies to help us measure traffic and improve the experience. You can control cookies through your browser settings, though disabling some may affect Site functionality such as checkout.

4. Sharing with service providers

We do not sell your personal information. We share it only with trusted third parties who perform services on our behalf and are bound to protect it, including:

• Payment processors — to securely authorize and settle transactions.
• Shipping carriers & fulfillment partners — to deliver your orders.
• Analytics and hosting providers — to operate and improve the Site.

We may also disclose information when required by law, to enforce our Terms, or to protect the rights, property, or safety of our users, the public, or Kestra Club.

5. Data retention

We retain personal information for as long as needed to fulfill the purposes described in this policy — including completing orders, honoring warranties, and complying with tax, accounting, and legal obligations — after which it is deleted or anonymized.

6. Data security

We use administrative, technical, and physical safeguards — including encryption in transit — designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

7. Your privacy rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and to withdraw consent. To exercise any of these rights, contact us at support@kestraclub.com. We will respond in accordance with applicable law and may need to verify your identity first.

8. Third-party links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their policies before providing any information.

9. Children & age restriction

The Site is intended solely for qualified researchers who are at least 21 years old. It is not directed to anyone under 21, and we do not knowingly collect information from individuals under that age. If you believe we have collected such information, please contact us so we can delete it.

10. International users

We operate from the United States, and your information will be processed there. If you access the Site from outside the United States, you understand that your information may be transferred to and processed in a jurisdiction with different data-protection laws than your own.

11. Changes to this policy

We may update this Privacy Policy periodically. The “Last updated” date above indicates the latest revision, and material changes will be reflected on this page. Your continued use of the Site after an update constitutes acceptance of the revised policy.

12. Contact us

For any privacy question or request, email support@kestraclub.com.