SUPPORT
Shipping Information
Everything you need to know about how research orders are processed, protected, and delivered.
Shipping options
At checkout you can choose the service that best fits your timeline. Delivery estimates are counted in business days after dispatch and are provided by the carrier.
Standard
Calculated at checkout
3–5 business days
Reliable ground delivery for routine laboratory restocks.
- Free on orders over $150
- Tracking included
- Shipment protection included
Expedited
Carrier rate at checkout
2 business days
A faster option for time-sensitive research schedules.
- Priority carrier service
- Tracking included
- Shipment protection included
Overnight
Carrier rate at checkout
Next business day
Next-business-day delivery on orders that clear processing before the daily carrier cut-off.
- Fastest available service
- Tracking included
- Shipment protection included
Free standard shipping on orders over $150
Applied automatically at checkout on the product subtotal — no code needed.
Processing time
Research orders are prepared and dispatched within 0–2 business days of payment confirmation.
- Weekend and holiday orders begin processing the next business day.
- If we anticipate a delay on your order, we notify you by email.
Secure, discreet packaging
Shipments arrive in plain, unbranded outer packaging with no reference to the contents on the exterior.
- Temperature-sensitive compounds ship with insulation and cold packs.
- Every parcel is covered against loss, theft, or damage in transit.
Order tracking
Tracking is provided on all orders — a confirmation email with a tracking link is sent as soon as your shipment is handed to the carrier.
- Allow up to 24 hours for the carrier’s first scan to appear.
- Contact us within 7 days of delivery to open a protection claim.
Delivery areas
Kestra Club ships within the United States, so transit times stay reliable and temperature-sensitive products are handled properly.
- International researchers should contact us before ordering.
- Please double-check your address — we can update it before dispatch, but not after.
Questions about shipping?
For anything shipping-related, reach our team with your order number and we’ll be glad to help.
Contact support